493 search results - page 30 / 99 » Service Systems as Customer-Intensive Systems and Its Implic... |
HICSS
2002
IEEE
14 years 20 days ago
2002
IEEE
The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
HICSS
2008
IEEE
14 years 2 months ago
2008
IEEE
One of the main concerns of IT governance is IT’s delivery of value to the business, which is driven by strategic business and IT alignment (SBITA). How to operationally assess ...
HICSS
2007
IEEE
14 years 2 months ago
2007
IEEE
The objective of this paper is to study how a software product company can expand its productbased business with the Software as a Service (SaaS) model into the mobile setting. We...
ICSM
2002
IEEE
14 years 19 days ago
2002
IEEE
This paper is about client-specific customization of systems that implement an on-line Internet service in the presence of simultaneous client-specific views. The problem is that ...
ICSE
2000
IEEE-ACM
13 years 11 months ago
2000
IEEE-ACM
When the general press refers to `software' in its headlines, then this is often not to relate a success story, but to expand on yet another `software-risk-turned-problem-sto...