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JNW
2007
113views more  JNW 2007»
13 years 7 months ago
Using Virtualization to Provide Interdomain QoS-enabled Routing
— Today, the most important aspect related with the Internet architecture is its ossification representing the difficulties to introduce evolutions in the architecture as a way...
Fábio Luciano Verdi, Maurício F. Mag...
EUROSYS
2008
ACM
14 years 4 months ago
Protectit: trusted distributed services operating on sensitive data
Protecting shared sensitive information is a key requirement for today’s distributed applications. Our research uses virtualization technologies to create and maintain trusted d...
Jiantao Kong, Karsten Schwan, Min Lee, Mustaque Ah...
WISTP
2010
Springer
14 years 2 months ago
Fraud Detection for Voice over IP Services on Next-Generation Networks
The deployment of Next-Generation Networks (NGN) is a challenge that requires integrating heterogeneous services into a global system of All-IP telecommunications. These networks c...
Igor Ruiz-Agundez, Yoseba K. Penya, Pablo Garcia B...
IADIS
2003
13 years 9 months ago
Adaptive Web Service for QOS Improvement
In this paper we investigate how “self-awareness'', through on-line self-monitoring and measurement, coupled with intelligent adaptive behaviour in response to observe...
Erol Gelenbe, Arturo Núñez
MANSCI
2008
116views more  MANSCI 2008»
13 years 7 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou