493 search results - page 89 / 99 » Service Systems as Customer-Intensive Systems and Its Implic... |
ASUNAM
2010
IEEE
13 years 9 months ago
2010
IEEE
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
ICDCS
2002
IEEE
14 years 13 days ago
2002
IEEE
Attainment of software performance assurances in open, largely unpredictable environments has recently become an important focus for real-time research. Unlike closed embedded sys...
JUCS
2008
13 years 7 months ago
2008
: In communication systems that guarantee seamless mobility of users across service areas, repeated attempts occur as a result of user behavior but also as automatic retries of blo...
Publication
Congestion remains one of the main obstacles to the Quality of Service (QoS) on the Internet. We think that a good solution to Internet congestion should optimally combine congesti...
ICDCS
2009
IEEE
14 years 4 months ago
2009
IEEE
The growing popularity of hosted storage services and shared storage infrastructure in data centers is driving the recent interest in resource management and QoS in storage system...