The threat of commoditization poses a real challenge for service providers. While the end-to-end principle is often paraphrased as “dumb network, smart end-systems”, the origi...
In recent years Services Science has been an emerging discipline that aims to promote service innovation and increase service productivity by aligning scientific, management, and ...
Current research focuses on the dynamics of mobile telecommunications market innovation from the perspectives of technology innovation or service adoption. However,because there i...
—Digitization of production factors, including the knowledge for knowledge workers and consumers, opens almost infinite potential to connect persons, systems, processes, enterpri...