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» Service level management with agent technology
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WEBI
2010
Springer
13 years 7 months ago
Effective Web Service Selection via Communities Formed by Super-Agents
In this paper, we propose a novel community-based approach for web service selection where super-agents with more capabilities serve as community managers. They maintain communitie...
Yao Wang, Jie Zhang, Julita Vassileva
ELPUB
2006
ACM
14 years 3 months ago
Pushing the Quality Level in Networked News Business: Semantic-Based Content Retrieval and Composition in International News Pub
Electronic publishing exploits numerous possibilities to present or exchange information and to communicate via most current media like the Internet. By utilizing modern Web techn...
Markus W. Schranz
FGCS
2007
90views more  FGCS 2007»
13 years 9 months ago
Dual-Level Key Management for secure grid communication in dynamic and hierarchical groups
Grid computing is a newly developed technology for complex systems with large-scale resource sharing and multi-institutional collaboration. The prominent feature of grid computing...
Xukai Zou, Yuan-Shun Dai, Xiang Ran
WSC
2007
14 years 7 days ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
AAAI
2010
13 years 11 months ago
On the Reputation of Agent-Based Web Services
Maintaining a sound reputation mechanism requires a robust control and investigation. In this paper, we propose a game-theoretic analysis of a reputation mechanism that objectivel...
Babak Khosravifar, Jamal Bentahar, Ahmad Moazin, P...