Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
Business applications are facing an increasing demand for being delivered as on-demand services. Service Level Agreements (SLAs) are a common way for specifying the exact condition...
Wolfgang Theilmann, Ulrich Winkler, Jens Happe, Il...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Commitment management is a key issue in service-provisioning in the context of virtual organisations (VOs). A service-provider — which may be a single agent acting within an orga...
This paper addresses how the new promising paradigm of Agent Technology can be applied to the provisioning of service ubiquity based on the concepts of the Virtual Home Environmen...