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» Service level management with agent technology
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ICNS
2006
IEEE
14 years 2 months ago
Service Level Agreement Management with Adaptive Coordination
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
Dominic A. P. Greenwood, Giosuè Vitaglione,...
FIS
2010
13 years 6 months ago
Managing On-Demand Business Applications with Hierarchical Service Level Agreements
Business applications are facing an increasing demand for being delivered as on-demand services. Service Level Agreements (SLAs) are a common way for specifying the exact condition...
Wolfgang Theilmann, Ulrich Winkler, Jens Happe, Il...
ICSEA
2009
IEEE
13 years 6 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
KBS
2007
103views more  KBS 2007»
13 years 8 months ago
A reusable commitment management service using Semantic Web technology
Commitment management is a key issue in service-provisioning in the context of virtual organisations (VOs). A service-provider — which may be a single agent acting within an orga...
Alun D. Preece, Stuart Chalmers, Craig McKenzie
WOWMOM
1998
ACM
127views Multimedia» more  WOWMOM 1998»
14 years 23 days ago
Agent Technology for the UMTS VHE Concept
This paper addresses how the new promising paradigm of Agent Technology can be applied to the provisioning of service ubiquity based on the concepts of the Virtual Home Environmen...
Jens Hartmann, Carmelita Görg, Peyman Farjami