In traditional commerce, brokers act as middlemen between customers and providers, aggregating, repackaging and adding value to products, services or information. In the broadest ...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper proposes a bio-inspired approach tailored to the construction of a Grid information system in which content, specifically metadata descriptors that specify the characte...
Agostino Forestiero, Carlo Mastroianni, Giandomeni...
The experience of a trusted group of colleagues can help users improve the quality and focus of their browsing and searching activities. How could a system provide such help, when...
New acquisition and modeling tools make it easier to create 3D models, and affordable and powerful graphics hardware makes it easier to use them. As a result, the number of 3D mo...
Patrick Min, John A. Halderman, Michael M. Kazhdan...