In the context of the CelLEST project, we have been investigating the problem of reengineering and reusing the services provided by legacy applications, running on mainframe hosts...
Eleni Stroulia, Mohammad El-Ramly, Paul G. Sorenso...
Customer retention is crucial for any company relying on a regular client base. One way to approach this problem is to analyse actual user behaviour and take proper actions based o...
Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...
Reactivity, the ability to detect events and respond to them automatically through reactive programs, is a key requirement in many present-day information systems. Work on Web Serv...
Collection management policies of libraries were mainly shaped by in-house use of materials in the past. Yet the emergence of electronic journals and their availability through pu...