Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
Web based systems have been shown to be useful tools for supporting educational communication for teachers and students. In this paper we present such a system, which is an Integr...
Experience-based Information Systems (EbIS) enable organizations to capture, store and reuse knowledge and experiences for continuous competence development. However, there are sev...
In this paper, we present an approach based on hierarchically structured business models as artifacts of business process modeling that are used in a stepwise acquisition process f...