Service Level Agreements (SLAs) are explicit statements about all expectations and obligations in the business partnership between customers and providers. They have been introduc...
Karim Djemame, Iain Gourlay, James Padgett, Georg ...
Agreement-based resource management is becoming the foundation of grid system. Since the grid resource management encompasses a wide range of different scenarios, the decision mak...
— Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of cha...
QoS (Quality of Service) support in Web services is an important issue since it ensures service usability and utility for each client and, in addition, improves server utilization...
: The business process revolution has had two impacts on project management: the recognition of a process perspective (such as the 39 appearing in the PMBOK), and the acknowledgeme...