The development of collaborative environments that not only manage information and communication, but also support the actual work processes of organisations is very important. XML...
Before two businesses can engage in a business-tobusiness process an agreement about the process execution order and the business documents exchanged in the collaborative process ...
Nowadays, structured data such as sales and business forms are stored in data warehouses for decision makers to use. Further, unstructured data such as emails, html texts, images,...
Since WWW encourages hypertext and hypermedia document authoring (e.g. HTML or XML), Web authors tend to create documents that are composed of multiple pages connected with hyperl...
In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...