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CIKM
2009
Springer
14 years 2 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
CANDC
2005
ACM
13 years 9 months ago
Constructed narratives a tangible social interface
Constructed Narratives is a tangible social interface designed for use in public spaces where people have the opportunity to encounter the game and subsequently learn about each o...
Pamela Jennings
CSCW
2004
ACM
14 years 1 months ago
Hiding and revealing in online poker games
Poker is largely a game of social and psychological information. However, online card room interfaces do not support the subtle communication between players that is integral to t...
Scott A. Golder, Judith S. Donath
CHI
2009
ACM
14 years 8 months ago
Making sense of strangers' expertise from signals in digital artifacts
Contemporary work increasingly involves interacting with strangers in technology-mediated environments. In this context, we come to rely on digital artifacts to infer characterist...
N. Sadat Shami, Kate Ehrlich, Geri Gay, Jeffrey T....
FGR
1996
IEEE
159views Biometrics» more  FGR 1996»
13 years 12 months ago
Visual Interaction With Lifelike Characters
This paper explores the use of fast, simple computer vision techniques to add compelling visual capabilities to social user interfaces. Social interfaces involve the user in natur...
Matthew Turk