As technology progresses, we are seeing increasing numbers of small devices that have the capability to store, process and forward information in our everyday physical environment...
Stuart M. Allen, Marco Conti, Jon Crowcroft, Robin...
Abstract. Web 2.0, also known as the Social Web, marks a new philosophy where users are both the main actors and the content producers: users write blogs and comments, they tag, li...
Paolo Coppola, Raffaella Lomuscio, Stefano Mizzaro...
Workspace awareness is knowledge about others' interaction with a shared workspace. Groupware systems provide only limited information about other participants, often comprom...
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles