Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
Experiencing and expressing emotions are integral parts of our life. In the retail area of commerce, emotion plays a fundamental role. When we choose or buy a commodity, our choic...
In the form of topic discussions, users interact with each other to share knowledge and exchange information in online forums. Modeling the evolution of topic discussion reveals h...
Hao Wu, Jiajun Bu, Chun Chen, Can Wang, Guang Qiu,...
Social insect societies and more specifically ant colonies, are distributed systems that, in spite of the simplicity of their individuals, present a highly structured social organi...
Virtual communities are a popular phenomenon today. They are significantly altering the specifics of how people work, spend their free time and interact socially. Moreover, they h...