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ASUNAM
2010
IEEE
13 years 9 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
ATAL
2008
Springer
13 years 9 months ago
Emotionally based multi-agent e-commerce platform
Experiencing and expressing emotions are integral parts of our life. In the retail area of commerce, emotion plays a fundamental role. When we choose or buy a commodity, our choic...
Nicolae Jascanu
AAAI
2010
13 years 9 months ago
Modeling Dynamic Multi-Topic Discussions in Online Forums
In the form of topic discussions, users interact with each other to share knowledge and exchange information in online forums. Modeling the evolution of topic discussion reveals h...
Hao Wu, Jiajun Bu, Chun Chen, Can Wang, Guang Qiu,...
CORR
2004
Springer
180views Education» more  CORR 2004»
13 years 7 months ago
Self-Organized Stigmergic Document Maps: Environment as a Mechanism for Context Learning
Social insect societies and more specifically ant colonies, are distributed systems that, in spite of the simplicity of their individuals, present a highly structured social organi...
Vitorino Ramos, Juan J. Merelo Guervós
HICSS
2009
IEEE
101views Biometrics» more  HICSS 2009»
14 years 2 months ago
Virtual Communities: A Bibliometric Analysis
Virtual communities are a popular phenomenon today. They are significantly altering the specifics of how people work, spend their free time and interact socially. Moreover, they h...
Mikko O. J. Laine