Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
Geocaching is a location-based activity that has been practiced for a number of years. As a sustained and established activity it represents an important opportunity for understan...
Although in-car GPS navigation technology is proliferating, it is not well understood how its use alters the ways people interpret their environment and navigate through it. We ar...
For much of the industrialized world, network connectivity in the home is commonplace. Despite the large number of networked homes, even the most technically savvy people can have...
In this paper, we present initial findings from the study of a digital photo-sharing website: Flickr.com. In particular, we argue that Flickr.com appears to support--for some peop...