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HOLOMAS
2007
Springer
15 years 8 months ago
A Holonic Metamodel for Agent-Oriented Analysis and Design
Abstract. Holonic multiagent systems (hmas) offers a promising software engineering approach for developing applications in complex domains characterized by a hierarchical structu...
Massimo Cossentino, Nicolas Gaud, Stéphane ...
ICNS
2006
IEEE
15 years 8 months ago
Service Level Agreement Management with Adaptive Coordination
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
Dominic A. P. Greenwood, Giosuè Vitaglione,...
109
Voted
CAISE
2005
Springer
15 years 8 months ago
An Ontological Approach for Eliciting and Understanding Needs in e-Services
Abstract. The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of...
Ziv Baida, Jaap Gordijn, Hanne Sæle, Hans Ak...
126
Voted
EDOC
2006
IEEE
15 years 6 months ago
Integrated Configuration of Enterprise Systems for Interoperability -- Towards Process Model and Business Document Specification
Enterprise Systems (ES) can be understood as the de facto standard for holistic operational and managerial support within an organization. Most commonly ES are offered as commerci...
Christian Janiesch, Alexander Dreiling, Ulrike Gre...
105
Voted
WSC
2001
15 years 3 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm