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ISPW
2010
IEEE
15 years 1 months ago
Benchmarking the Customer Configuration Updating Process of the International Product Software Industry
Abstract. Product software vendors have trouble defining their customer configuration updating process; release, delivery and deployment are generally underrated and thus less atte...
Slinger Jansen, Wouter Buts, Sjaak Brinkkemper, An...
CHI
2011
ACM
14 years 7 months ago
Modern software product support processes and the usage of multimedia formats
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
ORGSCI
2008
78views more  ORGSCI 2008»
15 years 3 months ago
The Penguin Has Entered the Building: The Commercialization of Open Source Software Products
Previous literature on open source software (OSS) mostly analyzes organizational issues within communities of developers and users. This paper focuses on profit-oriented organizat...
Andrea Fosfuri, Marco S. Giarratana, Alessandra Lu...
MSR
2006
ACM
15 years 9 months ago
Productivity analysis of Japanese enterprise software development projects
To clarify the relation between controllable attributes of a software development and its productivity, this paper experimentally analyzed a software project repository (SEC repos...
Masateru Tsunoda, Akito Monden, Hiroshi Yadohisa, ...
SPLC
2004
15 years 5 months ago
Software Product Family Evaluation
Abstract. This paper proposes a 4-dimensional software product family engineering evaluation framework. The four dimensions relate to the software engineering concerns of business,...
Frank van der Linden, Jan Bosch, Erik Kamsties, Ka...