Abstract. Product software vendors have trouble defining their customer configuration updating process; release, delivery and deployment are generally underrated and thus less atte...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Previous literature on open source software (OSS) mostly analyzes organizational issues within communities of developers and users. This paper focuses on profit-oriented organizat...
Andrea Fosfuri, Marco S. Giarratana, Alessandra Lu...
To clarify the relation between controllable attributes of a software development and its productivity, this paper experimentally analyzed a software project repository (SEC repos...
Abstract. This paper proposes a 4-dimensional software product family engineering evaluation framework. The four dimensions relate to the software engineering concerns of business,...
Frank van der Linden, Jan Bosch, Erik Kamsties, Ka...