System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...
Provenance, or records of the origin, context, custody, derivation or other historical information about a (digital) object, has recently become an important research topic in a n...
In this study of eight outsourcing projects, we seek to understand the mechanisms that companies put in place to coordinate knowledge work across their boundaries. We find that m...