Customer satisfaction with regard to user interfaces becomes increasingly more important and is, eventually, decisive for the selection of systems within a competitive market. End...
Creativity techniques provide a variety of approaches for supporting an ideation process. These techniques can be executed using a Group Support System (GSS), thus allowing the id...
This paper argues that "formal methods" can (continue to) provide the thinking tools for the future of computing science. Every significant engineering or scientific disc...
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...