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SIGUCCS
2000
ACM
14 years 1 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
14 years 1 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
AGENTS
2000
Springer
14 years 1 months ago
Towards a fault-tolerant multi-agent system architecture
Multi-agent systems are prone to failures typical of any distributed system. Agents and resources may become unavailable due to machine crashes, communication breakdowns, process ...
Sanjeev Kumar, Philip R. Cohen
PODC
1999
ACM
14 years 29 days ago
LOTEC: A Simple DSM Consistency Protocol for Nested Object Transactions
In this paper, we describe an e cient software-only Distributed Shared Memory (DSM) consistency protocol for an unconventional but important application domain - object transactio...
Peter C. J. Graham, Yahong Sui
ICMCS
1999
IEEE
118views Multimedia» more  ICMCS 1999»
14 years 28 days ago
Evaluation of Copyright Marking Systems
Hidden copyright marks have been proposed as a solution for solving the illegal copying and proof of ownership problems in the context of multimedia objects. Many systems have been...
Fabien A. P. Petitcolas, Ross J. Anderson
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