This paper is concerned with the design and performance of the telephone directory enquiry system newly adopted in Hong Kong. This system maintains three million telephone records...
The capability of correlating streaming web data with internal data in near real time gives enterprises a tremendous competitive advantage by enabling them to be aware of external...
Business processes, such as workflows, are software, too. However, development, evolution, and deployment of business processes have different difficulties from general soft
Software development managers strive to control all of the factors that might impact the success of their projects. However, not all of these factors have been identified, much le...
System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...