Based on our recent work on the development of a trust model for recommender agents and a qualitative survey, we explore the potential of building users’ trust with explanation ...
In this paper we propose to include two up-to-date separate concepts, namely social computing and usability metrics, in intelligent interaction agents to enhance a user-centred, ad...
Software process improvement initiatives such as metrics programs have a high failure rate during their assimilation in a software organization. Social and organizational issues a...
Coupling in software has been linked with maintainability and existing metrics are used as predictors of external software quality attributes such as fault-proneness, impact analy...