Recent dynamics in the business world and the tough environment of globalization put enormous pressure on enterprises to be innovative. As a consequence, management concepts and I...
In this article a general business process architecture is presented, which is based on the Architecture of Integrated Information Systems (ARIS) and which is composed of the four ...
Process management and workflow systems play an important role in the composition of services in business as well as automation environments. Processes are designed using tools a...
A common assumption for many process-centred support environments is that they provide the same process support at different levels of the organization. We believe that the requir...
Much contemporary development process research is based on analyses of process steps, their duration, and the events they propagate. Our initial research in large, mature telecomm...