We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
Markovian processes have long been used to model stochastic environments. Reinforcement learning has emerged as a framework to solve sequential planning and decision-making proble...
Constrained path problems have to do with finding paths in graphs subject to constraints. One way of constraining the graph is by enforcing reachability on nodes. For instance, i...
As agents begin to perform complex tasks alongside humans as collaborative teammates, it becomes crucial that the resulting humanmultiagent teams adapt to time-critical domains. I...
Business processes that span organizational borders describe the interaction between multiple parties working towards a common objective. They also express business rules that gov...
Alexander Lazovik, Marco Aiello, Mike P. Papazoglo...