Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...
Abstract. Time dependent behavior has an impact on the performance of telecommunication models. Examples include: staffing a call center, pricing the inventory of private line serv...
In a facility with front room and back room operations, it is useful to switch workers between the rooms in order to cope with changing customer demand. Assuming stochastic custom...