In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
This paper describes the VB2 architecture for the construction of three-dimensional interactive applications. The system's state and behavior are uniformly represented as a n...
Enrico Gobbetti, Jean-Francis Balaguer, Daniel Tha...
Analytical modeling is an alternative to detailed performance simulation with the potential to shorten the development cycle and provide additional insights. This paper proposes a...
arrhythmias (extended abstract) Elisa Fromont, Ren´e Quiniou, Marie-Odile Cordier We are interested in using parallel universes to learn interpretable models that can be subseque...
Intelligent planning algorithms such as the Partially Observable Markov Decision Process (POMDP) have succeeded in dialog management applications [10, 11, 12] because of their rob...