In this paper we present a coordination approach towards creating and maintaining alignment between the business and its support systems. The business objectives are related to the...
The aim of this study is to identify factors that improve the performance of integrated supply chains (SCs). We developed the ‘extended strategic alignment model’ based on the ...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...