134 search results - page 7 / 27 » Strategic integration of knowledge management and customer r... |
HICSS
2008
IEEE
14 years 1 months ago
2008
IEEE
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
ERCIMDL
2004
Springer
14 years 3 days ago
2004
Springer
It is argued that we are experiencing a paradigm shift from a user perspective to a client perspective in library and information science. The paradigm shift is brought about by re...
ECIS
2004
13 years 8 months ago
2004
This paper presents an exploratory study of Information Systems (IS) competencies of business managers in Europe. Following resource-based theory and a knowledge-based view of IS ...
HICSS
2009
IEEE
14 years 1 months ago
2009
IEEE
This study was conducted to better understand how New Product Development (NPD) team members apply their experiences to meet the task needs of their project. Although “experienc...
ICIC
2005
Springer
14 years 6 days ago
2005
Springer
This paper describes the architecture of a computer system conceived as an intelligent assistant for public transport management. The goal of the system is to help operators of a c...