134 search results - page 9 / 27 » Strategic integration of knowledge management and customer r... |
IQ
2004
13 years 8 months ago
2004
: Success in implementing a Customer Relationship Management (CRM) system requires close attention to data quality issues. However, most of the literature focuses on the quality of...
ECIS
2001
13 years 8 months ago
2001
Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...
JCDL
2003
ACM
13 years 12 months ago
2003
ACM
The National Science Digital Library (NSDL), launched in December 2002, is emerging as a center of innovation in digital libraries as applied to education. As a part of this exten...
ECIS
2003
13 years 8 months ago
2003
This paper describes a web-based system that integrates knowledge management and decision-making features to enable short-term communities of practice develop manufacturing strate...
IJKL
2006
13 years 6 months ago
2006
: Knowledge-Based (KB) strategies are being recognised as a vital factor of business strategy. Still, there is limited empirical research in this young academic field. This researc...