Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
On-Line Analytical Processing (OLAP) has shown great success in many industry applications, including sales, marketing, management, financial data analysis, etc. In this paper, w...
We discover communities from social network data, and analyze the community evolution. These communities are inherent characteristics of human interaction in online social network...
Yu-Ru Lin, Yun Chi, Shenghuo Zhu, Hari Sundaram, B...
Web-based data sources, particularly in Life Sciences, grow in diversity and volume. Most of the data collections are equipped with common document search, hyperlink and retrieval...
Stephan Heymann, Katja Tham, Axel Kilian, Gunnar W...
While social interactions are critical to understanding consumer behavior, the relationship between social and commerce networks has not been explored on a large scale. We analyze...