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PVLDB
2008
137views more  PVLDB 2008»
13 years 8 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
CIKM
2010
Springer
13 years 7 months ago
Visual cube and on-line analytical processing of images
On-Line Analytical Processing (OLAP) has shown great success in many industry applications, including sales, marketing, management, financial data analysis, etc. In this paper, w...
Xin Jin, Jiawei Han, Liangliang Cao, Jiebo Luo, Bo...
WWW
2008
ACM
14 years 9 months ago
Facetnet: a framework for analyzing communities and their evolutions in dynamic networks
We discover communities from social network data, and analyze the community evolution. These communities are inherent characteristics of human interaction in online social network...
Yu-Ru Lin, Yun Chi, Shenghuo Zhu, Hari Sundaram, B...
VLDB
2002
ACM
264views Database» more  VLDB 2002»
13 years 8 months ago
Viator - A Tool Family for Graphical Networking and Data View Creation
Web-based data sources, particularly in Life Sciences, grow in diversity and volume. Most of the data collections are equipped with common document search, hyperlink and retrieval...
Stephan Heymann, Katja Tham, Axel Kilian, Gunnar W...
SIGECOM
2011
ACM
311views ECommerce» more  SIGECOM 2011»
12 years 11 months ago
The role of social networks in online shopping: information passing, price of trust, and consumer choice
While social interactions are critical to understanding consumer behavior, the relationship between social and commerce networks has not been explored on a large scale. We analyze...
Stephen Guo, Mengqiu Wang, Jure Leskovec