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ECIS
2001
13 years 11 months ago
Knowledge, learning and IT support in a small software company
The literature in the field of knowledge management shows a certain preoccupation with information technology (IT) and technical solutions while it reflects a limited view of orga...
Karlheinz Kautz, Kim Thaysen
ICSE
2009
IEEE-ACM
14 years 5 months ago
Using quantitative analysis to implement autonomic IT systems
The software underpinning today’s IT systems needs to adapt dynamically and predictably to rapid changes in system workload, environment and objectives. We describe a software f...
Radu Calinescu, Marta Z. Kwiatkowska
HICSS
2003
IEEE
130views Biometrics» more  HICSS 2003»
14 years 3 months ago
An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Us
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
Jerry Fjermestad, Nicholas C. Romano Jr.
LISA
2003
13 years 11 months ago
DryDock: A Document Firewall
Auditing a web site’s content is an arduous task. For any given page on a web server, system administrators are often ill-equipped to determine who created the document, why itâ...
Deepak Giridharagopal
DSS
2002
83views more  DSS 2002»
13 years 10 months ago
EIS support for the strategic management process
The success of an executive information system (EIS) depends upon many factors, including providing support for the strategic management process (SMP). The SMP is comprised of fiv...
Sanjay K. Singh, Hugh J. Watson, Richard T. Watson