The literature in the field of knowledge management shows a certain preoccupation with information technology (IT) and technical solutions while it reflects a limited view of orga...
The software underpinning today’s IT systems needs to adapt dynamically and predictably to rapid changes in system workload, environment and objectives. We describe a software f...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
Auditing a web site’s content is an arduous task. For any given page on a web server, system administrators are often ill-equipped to determine who created the document, why itâ...
The success of an executive information system (EIS) depends upon many factors, including providing support for the strategic management process (SMP). The SMP is comprised of fiv...
Sanjay K. Singh, Hugh J. Watson, Richard T. Watson