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HICSS
2003
IEEE
214views Biometrics» more  HICSS 2003»
14 years 2 months ago
An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
ICDT
2009
ACM
143views Database» more  ICDT 2009»
14 years 9 months ago
Automatic construction of simple artifact-based business processes
Almost all medium- and large-scale businesses rely on electronic workflow systems to manage their business processes. A key challenge is to enable the easy re-use and modification...
Christian Fritz, Richard Hull, Jianwen Su
ECAI
2000
Springer
14 years 1 months ago
Gaining Insights into Web Customers using Web Intelligence
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
Sarabjot S. Anand, Matthias Baumgarten, Alex G. B&...
ECIS
2001
13 years 10 months ago
Whatever Happened to the IT Plan?
The IT Plan is generally seen as a cornerstone of the IS/IT presence in an organisation. Researchers have outlined various approaches to IT planning and many have suggested catego...
Philip J. Dobson, Craig Standing
HPCC
2005
Springer
14 years 2 months ago
A Hybrid Web Server Architecture for Secure e-Business Web Applications
Nowadays the success of many e-commerce applications, such as on-line banking, depends on their reliability, robustness and security. Designing a web server architecture that keep...
Vicenç Beltran, David Carrera, Jordi Guitar...