Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Almost all medium- and large-scale businesses rely on electronic workflow systems to manage their business processes. A key challenge is to enable the easy re-use and modification...
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
Sarabjot S. Anand, Matthias Baumgarten, Alex G. B&...
The IT Plan is generally seen as a cornerstone of the IS/IT presence in an organisation. Researchers have outlined various approaches to IT planning and many have suggested catego...
Nowadays the success of many e-commerce applications, such as on-line banking, depends on their reliability, robustness and security. Designing a web server architecture that keep...