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SIGUCCS
2000
ACM
13 years 12 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SEKE
2001
Springer
13 years 12 months ago
A Prototype Experience Management System for a Software Consulting Organization
The Experience Management System (EMS) is aimed at supporting the capture and reuse of software-related experience, based on the Experience Factory concept. It is being developed ...
Manoel Gomes de Mendonça Neto, Carolyn B. S...
COMPSAC
2002
IEEE
14 years 13 days ago
Process Support and Knowledge Management for Virtual Teams Doing Agile Software Development
Agile practices are arguably improving the productivity of small, co-located software development teams. In this paper, we describe an approach that tries to overcome the constrai...
Seth Bowen, Frank Maurer
APSEC
2005
IEEE
14 years 1 months ago
CoxR: Open Source Development History Search System
In typical open source software development, developers use revision control systems for product management, mailing list systems for human communications, and bug tracking system...
Makoto Matsushita, Kei Sasaki, Katsuro Inoue
HICSS
2006
IEEE
155views Biometrics» more  HICSS 2006»
14 years 1 months ago
Contextualizing Knowledge Management Readiness to Support Change Management Strategies
Research on knowledge management (KM) readiness has matured. However, recent organizational structures have emerged which prevent traditional instruments from adequately measuring...
Mark Keith, Michael Goul, Haluk Demirkan, Jason Ni...