Supporting awareness plays a prominent role in facilitating natural and effective communication in Instant Messaging (IM). This paper reports our empirical study of awareness in I...
We present a study of the effects of instant messaging (IM) on individuals' management of work across multiple collaborative projects. Groups of four participants completed f...
Susan R. Fussell, Sara B. Kiesler, Leslie D. Setlo...
Instant Messaging (IM) is a useful tool for collaborative work. However, the awareness and communication features of IM pose a tension with privacy desires. Inadequate support for...
In this paper, we introduce a prototype system designed to support mobile group socializing that has been appropriated for everyday use by 150 users over 18 months. The system sup...
Selective availability in instant messaging can improve connectiveness while at the same time keeping disruption low. In this paper we report on an experience sampling study of se...