This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...
The Internet can be used to promote collaborative learning among students. However, since the web-based collaborative learning environment relies entirely on the availability of c...
The rise of ubiquitous computing (UbiComp), where pervasive, wireless and disappearing technologies offer hitherto unavailable means of supporting activity, increasingly opens up ...
Eva Hornecker, John Halloran, Geraldine Fitzpatric...
System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...
We propose the concept of research trails to help web users create and reestablish context across fragmented research processes without requiring them to explicitly structure and ...