People are performing increasingly complicated actions on the web, such as automated purchases involving multiple sites. Things often go wrong, however, and it can be difficult to...
Computer problem diagnosis remains a serious challenge to users and support professionals. Traditional troubleshooting methods relying heavily on human intervention make the proce...
Chun Yuan, Ni Lao, Ji-Rong Wen, Jiwei Li, Zheng Zh...
This research proposes a user modeling framework which aims to assess and model users’ creative problem-solving ability from their self-explained ideas for a specific scenario of...
End users are often frustrated by unexpected problems while using networked software, leading to frustrated calls to the help desk seeking solutions. However, trying to locate the...
Krist Wongsuphasawat, Pornpat Artornsombudh, Bao N...
Faults that occur in production systems are the most important faults to fix, but most production systems lack the debugging facilities present in development environments. TraceB...
Andrew Ayers, Richard Schooler, Chris Metcalf, Ana...