The importance of effective customer assistance technologies is imperative in today's online marketplace where users are oftentimes overwhelmed by the product choices availab...
John Doody, Edwin Costello, Lorraine McGinty, Barr...
The scientific research in the area of computational mechanisms for trust and reputation in virtual societies is a recent discipline oriented to increase the reliability and perfor...
We present Dialog Moves Markup Language (DMML): an extensible markup language (XML) representation of modality independent communicative acts of automated conversational agents. I...
Early TREC-style Question Answering Systems were characterized by the following features: (a) the answer of the question was known to be included in a given local corpus, (b) the ...
Knowledge representation is essential for semantics modeling and intelligent information processing. For decades researchers have proposed many knowledge representation techniques...