In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...
We explore the concept of interaction styles used to navigate through hypermedia systems. A demonstrator was built to conduct a user study with the objective of detecting whether ...
Personalized support for learners becomes even more important, when e-Learning takes place in open and dynamic learning and information networks. This paper shows how to realize p...
Peter Dolog, Nicola Henze, Wolfgang Nejdl, Michael...