In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Many aspect-oriented middleware platforms support run-time aspect weaving, but do not support coordinating distributed changes to a set of aspects at run-time. A distributed chang...
Eddy Truyen, Nico Janssens, Frans Sanen, Wouter Jo...
Users who are unfamiliar with database query languages can search XML data sets using keyword queries. Current approaches for supporting such queries are either for textcentric XM...
We demonstrate an intelligent personal assistant agent that has been developed to aid a busy knowledge worker in managing time commitments and performing tasks. The PExA agent dra...
Hung Hai Bui, Federico Cesari, Daniel Elenius, Dav...
Web textual advertising can be interpreted as a search problem over the corpus of ads available for display in a particular context. In contrast to conventional information retrie...
Andrei Z. Broder, Massimiliano Ciaramita, Marcus F...