Establishing criteria for knowledge management is an imperative aspect of management as it helps determine results. Our research indicated that widely-accepted criteria and perfor...
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
This paper is concerned with the question of how activity mediated by shared representations–notations that are manipulated by more than one person during a collaborative taskâ€...
This paper describes a new environment, COE, for capturing and formally representing expert knowledge for use in the Semantic Web. COE exploits the ease of use and rapid knowledge...
Patrick J. Hayes, Thomas C. Eskridge, Raul Saavedr...
In this article we describe a computational architecture called MC2 that brings together a set of tools that contribute to the knowledge management process by allowing for the cre...