Cell phone interfaces are now ubiquitous. In this paper, we describe concepts to support the analysis of cell phone menu hierarchies. We present an empirical study of user perform...
Robert St. Amant, Thomas E. Horton, Frank E. Ritte...
In this paper we introduce POLAR, a probabilistic objectoriented logical framework for annotation-based information retrieval. In POLAR, the knowledge about digital objects, annot...
The project SESAME uses semantic modeling and reasoning to support home owners and building managers in saving energy and in optimizing their energy costs while maintaining their ...
Truly ubiquitous computing poses new and significant challenges. A huge number of heterogeneous devices will interact to perform complex distributed tasks. One of the key aspects...
Nicola Bicocchi, Marco Mamei, Andrea Prati, Rita C...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...