This paper explores how user modelling can work as an aid for human assistants in a user support system for web sites. Information about the user can facilitate for the assistant t...
This paper presents a knowledge-sharing framework for achieving effective knowledge reuse within industrial organisations. This knowledge re-use paradigm goes beyond traditional e...
A “friend finder” is a Location Based Service (LBS) that informs users about the presence of participants in a geographical area. In particular, one of the functionalities of ...
: Even though knowledge management has been around for more than a decade, so far concrete instruments that can be systematically deployed are still rare. This paper presents an op...
Ronald Maier, Stefan Thalmann, Florian Bayer, Mich...
The Usable Image project provides usability and user-centred design support to a scientific software development project. OMERO is a complex software application aimed at supporti...
David Sloan, Catriona Macaulay, Paula Forbes, Scot...