Given societies’ massive investment in information technology and the potentially catastrophic consequences of IT failures, it is becoming increasingly critical to understand ho...
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...