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SIGUCCS
2000
ACM

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The Modernization of a Call Center

15 years 7 months ago

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Karen Reasoner

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SIGUCCS
2000
ACM

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Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology

15 years 7 months ago

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John Saul, Betsy Black, Erik Larsson

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SIGUCCS
2000
ACM

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Computing Support Technicians: Yours, Mine or Ours

15 years 7 months ago

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Betty R. Tucker, Louis Barraza

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SIGUCCS
2000
ACM

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Living in an ACD World

15 years 7 months ago

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Jen Whiting

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AMTA
2000
Springer

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How Are You Doing? A Look at MT Evaluation

15 years 7 months ago

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