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ICSM
2002
IEEE
14 years 14 days ago
An Empirical Study of Distributed Software Maintenance
A large software project may be distributed over multiple sites when the organization believes that there are not enough people to staff a single collocated team. However, previou...
Alessandro Bianchi, Danilo Caivano, Filippo Lanubi...
ICSE
1995
IEEE-ACM
13 years 11 months ago
Characterizing and Assessing a Large-Scale Software Maintenance Organization
One important component of a software process is the organizational context in which the process is enacted. This component is often missing or incomplete in current process model...
Lionel C. Briand, Walcélio L. Melo, Carolyn...
ICCBR
2003
Springer
14 years 23 days ago
Evaluation of Case-Based Maintenance Strategies in Software Design
CBR applications running in real domains can easily reach thousands of cases, which are stored in the case library. Retrieval times can increase greatly if the retrieval algorithm ...
Paulo Gomes, Francisco C. Pereira, Paulo Paiva, Nu...
APSEC
2007
IEEE
14 years 1 months ago
Incentive Compatible Mechanisms for Group Ticket Allocation in Software Maintenance Services
A customer reported problem (or Trouble Ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or m...
Karthik Subbian, Ramakrishnan Kannan, Raghav Kumar...
WCRE
2009
IEEE
14 years 2 months ago
Supporting Feature-Level Software Maintenance
The proposed research defines data fusion approaches to support software maintenance tasks at the feature level. Static, dynamic, and textual sources of information are combined t...
Meghan Revelle