The advent of second-generation intelligent computer tutors raises an important instructional design question: when should tutorial advice be presented in problem solving? This pa...
Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
The CALO desktop assistant aims to provide assistance through many AI technologies, including several techniques for learning to perform tasks. Based on our experiences implementi...
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
We have developed and implemented a case-based approach for introducing discrete event simulation to undergraduate and graduate manufacturing engineering students. Students learn ...