In this paper we describe a software tool that allows investigators to make comparisons across different online forums and media by analyzing word counts in userspecified categori...
Adam D. I. Kramer, Susan R. Fussell, Leslie D. Set...
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
The enormous increase in digital scholarly data and computing power combined with recent advances in text mining, linguistics, network science, and scientometrics make it possible...
The phrase "virtual community" is often used to describe long term, computer-mediated conversations amongst large groups. This paper suggests that such conversations may...
Many groupware systems now allow people to converse and casually interact through their computers in quite rich ways—through text, images, video, artifact sharing and so on. If ...