The case-based reasoning approach to email response consists of reusing past messages to synthesize new responses to incoming requests. This task presents various challenges due to...
We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...
Abstract. The rapid growth of personal email communication, instant messaging and online communities has brought attention to the important role of interpersonal trust in online co...
The construction of interactive server-side Web applications differs substantially from the construction of traditional interactive programs. In contrast, existing Web programming...
Jacob Matthews, Robert Bruce Findler, Paul T. Grau...