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SIGUCCS
2003
ACM
14 years 28 days ago
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
Working on a small campus has many advantages: Familiarity with the majority of faculty and staff, in-depth knowledge of how systems interact, adding the personal touch to each in...
Mark Watts
IJCSS
2007
119views more  IJCSS 2007»
13 years 7 months ago
Trust in Electronic Markets - Customers' Perspective
People have trusted in face-to-face interaction more than any other modes of interactions to develop relationships and as a result of which one of the most concerned problem that ...
Shweta Sharma, Deepali Singh, D. P. Agrawal
ATAL
2010
Springer
13 years 8 months ago
Capturing and generating social behavior with the restaurant game
The Restaurant Game demonstrates an end-to-end system that captures and generates social behavior for virtual agents. Over 15,000 people have played The Restaurant Game, and we ha...
Jeff Orkin, Deb K. Roy
ACMACE
2009
ACM
14 years 11 days ago
Familiars: representing Facebook users' social behaviour through a reflective playful experience
In this paper, we describe the design and development of a social game called Familiars. Inspired by the daemons in Pullman’s “Dark Material” trilogy, Familiars are animal c...
Ben Kirman, Eva Ferrari, Shaun Lawson, Jonathan Fr...
IAAI
2003
13 years 9 months ago
Building Agents for the Customer Service Front
AI has the potential to play an important role in the customer service field. By leveraging the high bandwidth of natural language customers will be able to state their intentions...
Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick L...