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PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
MODELLIERUNG
2008
13 years 9 months ago
Modelling Security Goals in Business Processes
: Various types of security goals, such as authentication or confidentiality, can be defined as policies for process-aware information systems, typically in a manual fashion. There...
Christian Wolter, Michael Menzel, Christoph Meinel
RE
2001
Springer
14 years 12 days ago
Evolving Beyond Requirements Creep: A Risk-Based Evolutionary Prototyping Model
Evolutionary prototyping focuses on gathering a correct and consistent set of requirements. The process lends particular strength to building quality software by means of the ongo...
Ryan A. Carter, Annie I. Antón, Laurie A. W...
WSC
2001
13 years 9 months ago
Taylor enterprise dynamics
Taylor Enterprise Dynamics (Taylor ED) is an objectoriented software system used to model, simulate, visualize, and monitor dynamic-flow process activities and systems. Atoms are ...
William B. Nordgren
SACMAT
2004
ACM
14 years 1 months ago
X-GTRBAC admin: a decentralized administration model for enterprise wide access control
Access control in enterprises is a key research area in the realm of Computer Security because of the unique needs of the target enterprise. As the enterprise typically has large ...
Rafae Bhatti, James Joshi, Elisa Bertino, Arif Gha...